Returns Policy

You have the right to cancel your order or return a product for any reason. To return a product purchased from Contour Cycles, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order. You can notify us by either calling us on 01438 748104 or sending an email to info@contourcycles.co.uk.

Once you notify us of your intent to return, simply return the product with the original receipt and original packaging to us within 14 days. Once we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method within 14 days.

Please note that you may not return the following, except in case of defect or lack of conformity:

• Any product that has been modified to your specification, e.g. steerer tubes or seatposts cut to size or products that have been personalised. 

• Clothing that has been worn, washed or altered in any way.

 

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product, except for any express delivery costs (when you have not selected standard delivery).